Jewellery Engraving: Everything You Need To Know

Posted in: Christmas Nomination

Perfect for Valentines. Now you can give personalised jewellery gifts and say it in your own words with a little help from The Jewel Hut. Below we've listed some FAQs detailing all the questions you may have about our NEW personalised engraving service. Add a personal message today!

Everything you need to know about Jewellery Engraving...

Order in time for Valentine’s Day! Standard Delivery – Before 4pm Thursday 8th Feb Next Day – Before 4pm Monday 12th Feb

How is my item engraved?

We want to make sure that your words are given the utmost attention to detail. That's why we use a professional laser engraver which offers unbeatable accuracy and detail.

What Font Styles do you offer?

We currently offer three font styles, including: Standard, Sans and Script. These can be previewed before you purchase.

Are there character limitations?

Yes, character limitations have been set up and applied depending on the space available on the charm. The maximum we currently offer is 30 characters on our Nomination Double Engraved Smooth Plate Charm.

What is the price of your engraving service?

There is an additional charge for our engraving service. Depending on your delivery option there may also be delivery and packaging costs. These will be displayed clearly throughout your transaction.

How long does it take for an item to be engraved?

Engraved products delivered in the UK are dispatched within three working days of receipt of the order unless the option of next working day delivery or Saturday Delivery is selected at the checkout. Overseas delivery will take between 7-10 working days.

What happens if the engraving has an error?

To avoid disappointment with your personalised engraving please make sure that the message you provide is spelled correctly with all the correct capitalisations and punctuation marks. We will engrave the message exactly as it is supplied. If, however, any error is ours we will put it right for you.

Can I have a refund on personalised or engraved items?

If an item has been engraved or otherwise personalised we are unable to offer an exchange or provide a full refund, unless you have received a faulty item and we are responsible for that fault. Please note that you, the customer, are responsible for providing an accurate and correctly spelled message for us to engrave. We can offer a 50% refund on engraved jewellery pieces.

Can all your jewellery be engraved?

We currently only offer the engraving service on selected products and brands, including PANDORA, Nomination and Thomas Sabo. For the full list of products and brands suitable for engraving, take a look at our dedicated Engraved Products Page. We recommend that you check regularly for newly added brands and products. Look out for our 'Engrave this Item' tag on suitable products.

Can you refuse to engrave a message?

Yes, we reserve the right to refuse to engrave any message that could be considered obscene or offensive. In this case our customer services team will contact you and if required offer a full refund.

Can I order more than one personalised or engraved item in the same order?

Yes, you can order multiple personalised or engraved items in the same order.

Are personalised and engraved items supplied in gift packaging?

All our engraved items will arrive in the brand’s own gift packaging.

Didn't find the answer you were looking for?

Then contact our friendly customer service team on: +44 (0)1562 312 225 Say it in your own words this Valentines with our Jewellery Engraving Service.

2018-01-15 13:28:25