Delivery & Returns
Please Note: From the 26th October if for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, up to the 31st January 2017 and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies).
Please note: All delivery timeframes exclude Bank Holidays (Monday 2nd January.)All items under £100 ordered before 16:00(GMT) upto are dispatched on our Tracked service, you will need to pay for the next day delivery to get it for the next day
All orders over £100 will be dispatched on our Royal Mail Special Delivery Service which is guaranteed on the next working day before 4pm.
We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.
|Delivery within the UK|
|Value Of Order||Dispatch Type||Delivery Time||Cost|
|Under £10||Royal Mail First Class Delivery||Within 3 working days||£2|
|£10-£100||Royal Mail First Class Delivery||Within 3 working days||FREE|
|Under £100||Royal Mail Special Delivery||Next working day on orders placed before 4pm||£5.95|
|£100+||Royal Mail Special Delivery||Next working day on orders placed before 4pm||FREE|
|All orders||UK Saturday Delivery||Saturday delivery on orders placed before 4pm
|Dispatch Type||Delivery Time||Cost|
|International Delivery Under £100||7-10 working days||£5.95|
|International Delivery Over £100||7-10 working days||FREE|
Orders placed before 4pm are usually dispatched on the same day (orders made using our Amazon Checkout or Pay4Later finance system may be subject to delays). Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.
Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.
Tracking Your Order:
We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time by logging into your account and viewing the 'my orders' section of the website, which will update with the parcel's Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website - https://www.royalmail.com/business/track-your-item
At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.
Please note that as we are an authorised dealer for all of our brands, we may not be able to dispatch certain products overseas.
We regularly dispatch to the following countries:
Austria, Belgium, Australia, Canada, China, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Luxembourg, Malaysia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Turkey, UAE, United States
If you require dispatch to a country not in this list, please contact us by telephone or e-mail. Please note there may be some restrictions on delivering certain items to specific countries: for example, we are not permitted to sell Pandora products to countries outside of the UK.
VAT refunds can be processed on all non-EU deliveries; however, please note VAT can only be refunded once the order has left the UK and arrived at the destination address.
Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.